Date updated: 12th August 2025
PURPOSE OF THIS POLICY
Concept Apps Ltd (trading as TeamFeePay) (‘we’, ‘us’, or ‘our’) operates the site http://www.teamfeepay.com (Site) and the associated platform ‘TeamFeePay’ accessible through that Site (Platform) that helps football clubs, and their members manage club operations.
In most cases, we only act as a data processor on behalf football clubs and other organisations that use our Platform. In those cases, the football club (or organisation) acts as the data controller of your personal data and is responsible for providing you with their own privacy policy. Our processing of that data is governed by a data processing agreement with the club, and we only use it in accordance with their lawful written instructions.
We act as a data controller only in specific circumstances for example when we collect personal data from you directly for our own purposes (such as marketing, analytics, profiling or commercial analysis).
This privacy policy explains how we collect, use store and share personal data when we are acting as a controller. It does not apply to any personal data we process purely as a processor on behalf of a club or other organisation.
If you have any questions about this privacy policy (including any requests to exercise any of your legal rights) please contact us by emailing support@teamfeepay.com.
THE DATA WE HOLD ABOUT YOU
Personal data means any information about an individual from which that person can be identified. We may collect, use, store and transfer different kinds of personal data about you when acting as controller, which we have grouped together as follows:
- Identity Data includes first name and last name, title and date of birth;
- Contact Data includes email address, postal address and phone number;
- Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website;
- Usage Data includes information about how you use our website products and services and cookie data which is collected by our website.
- Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication.
- Profiling Data includes inferences drawn from other personal data to create a profile reflecting your preferences, interests, behaviour or demographics (only where we have a lawful basis to do so).
CHILDRENS DATA
When acting as a data processor for a football club or other organisation, we may process children’s data under their instructions and on their behalf. We do not use that data for our own purposes.
When acting as a controller (for example, when collecting marketing consents), we will only process children’s personal data if we have verifiable parental or guardian consent. We will not send marketing directly to children, and any marketing will be sent to the parent or guardian who has given consent. Parents and guardians can withdraw this consent at any time.
FAILURE TO PROVIDE DATA
Where we need to collect personal data by law, or under the terms of a contract have with your football club or us, you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with access to the Platform).
YOUR DUTY TO INFORM US OF CHANGES
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
HOW WE USE YOUR PERSONAL DATA
We use different methods to collect personal data from and about you. The ways we collect it, what we collect and how and why we use that personal data is set out below:
| PERSONAL DATA TYPE | COLLECTION METHOD | BASIS OF USE (AS APPROPRIATE) | PURPOSE |
| Identity Data, Contact Data |
Interactions instigated by you, data capture forms.
|
Consent, contract, Legitimate Interest (to run our company), Legal obligations | To contact you; to permit access to our Site and Platform; to analyse and improve user relationships and interactions; to perform a contract we have entered into with a third party (like your club or organisation who is our client). |
| Technical Data, Usage Date | Interaction with websites
Use of cookies
|
Legitimate Interests (to administer our IT systems), legal obligations.
|
To keep our online avenues working, up to date and effective; to administer and protect our business and our website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data). |
| Identity Data, Contact Data, Marketing and Communications Data | From third parties like social media companies, advertising networks, electronic payment providers, data aggregators or your football club or organisation who uses the Platform | Consent, Contract, Legitimate Interests (to run our company or deliver services to you), Legal obligations | To deliver our services to you, to provide marketing content; to carry out profiling for marketing and analytics purposes. |
| Identity Data, Contact Data, Marketing and Communications Data | From you | Consent | To check your preferences regarding, and if requested send you, marketing content through email, text message or other methods you choose.
|
| Any of the above | As above | Legitimate Interests (to protect and run our company), Legal obligations | Ancillary purposes such as back-ups and archiving, dealing with legal obligations (such as compliance with tax law and identity verification requirements), |
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
MARKETING & PROFILING
From time to time, we may ask users of our Site and Platform if they would like to receive texts or emails (or other methods that we will notify you at the time) from us relating to upcoming events, webinars or regarding offers, promotion or other messages from our partners. You do not have to sign up to receive these messages.
Where you have agreed to web advertising we may use certain limited information about you, such as your email address to generate custom and lookalike audiences for advertising targeting to drive traffic to our website or promote our products and services. We may also exclude certain customers from certain digital advertising campaigns. We may use profiling techniques to tailor marketing and offers to your preferences and behaviours, where we have the lawful basis to do so.
Aggregated or anonymized data – we may compile and share aggregated, anonymized data (for example participation statistics by age group) with third parties for commercial or research purposes. This data will not identify you.
Identifiable data sharing with our partners – we will only share your identifiable personal data (such as your name or email address) with our third-party partners for their own marketing or other purposes if you have expressly consented (for example by ticking a specific opt-in box for that partner).
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us, as appropriate, at any time. Where you opt-out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a service experience or other transactions.
COOKIES
You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see cookie policy. We use a cookie consent mechanism to give you control over non-essential cookies.
We may update this privacy policy to reflect changes in applicable data protection laws, including in relation to cookies and/or similar technologies.
DISCLOSURES OF YOUR PERSONAL DATA
From time to time, we may have to share your personal data with the parties (all established in the UK or European Union unless otherwise stated) set out below for the purposes set out above, including marketing where you have consent:
- Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.
- Legal regulators including HM Revenue & Customs (HMRC) and other authorities who require reporting of processing activities in certain circumstances;
- Professional advisers including lawyers, bankers, auditors and insurers based in the European Union or the United Kingdom who provide consultancy, banking, legal, insurance and accounting services;
- Service providers such as salesforce.com, inc. (t/a Heroku) who support our Platform and may transfer personal data outside EEA (on the basis of EU Model Clauses or Binding Corporate Rules (with more information available here: https://www.salesforce.com/company/privacy/)); Amazon Web Services, with the personal data being processed within the UK or EEA; and Logrocket, to monitor and analyse user behaviour on our Site and may transfer personal data outside EEA (on the basis of EU Model Clauses (with more information available here: https://docs.logrocket.com/v1.0/docs/gdpr).
- Other parties where you ask us to share that data, or we ask you and you agree.
We will not sell your personal data in an identifiable form without your explicit consent. We may share anonymized or aggregated insights with commercial or research partners without further notice to you.
INTERNATIONAL TRANSFERS
Where we transfer your personal data outside the UK other than to the European Economic Area (EEA), we ensure that a similar degree of protection is enforced as is required within the UK by ensuring that the recipients use and are bound by standard contractual clauses (otherwise known as Model Clauses) which may be enforceable by you regarding data protection (as well applying appropriate additional security measures), or the recipient countries have been deemed to provide an adequate level of protection by the UK (which currently mirror the decisions taken by the European Commission (further details). We also conduct Transfer Impact Assessments (UK/EU frameworks), where required to assess and mitigate any risks associated with such transfers.
DATA SECURITY
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We have also put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality. Please contact us if you would like more information regarding the security measures we use.
DATA RETENTION
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. After which it will be securely deleted or anonymized.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and other means, and the applicable legal requirements.
When acting as a processor for the football club or organisation, we will train personal data in accordance with their documented instructions and retention periods.
YOUR LEGAL RIGHTS
Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:
- Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you.
- Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
- Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it, where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
- Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing in some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
- Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
- Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable manner (note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you).
- Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
If you wish to exercise any of the rights set out above, please contact us. Note, however, that we may not always be able to comply with your request for specific legal or compelling legitimate reasons which will be notified to you, if applicable, at the time of your request (for example, your request may be more appropriately directed to your football club or other organisation as the data controller).
NO FEE IS USUALLY REQUIRED
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
WHAT WE MAY NEED FROM YOU
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
TIME LIMIT TO RESPOND
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
SUPERVISORY AUTHORITY CONTACT
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk) or the Data Protection Commission (DPC) (https://www.dataprotection.ie/), the Irish supervisory authority for the General Data Protection Regulation (GDPR). We would, however, appreciate the chance to deal with your concerns before you approach the ICO or DPC so please contact us in the first instance at support@teamfeepay.com